Support
One channel, answered by a human (that's Jeff, who makes Takereel).
Email us — about anything: purchases, license keys, refunds, bugs, or questions before you buy.
[email protected]We aim to reply within one business day, usually much faster. Include your purchase email address if it's about a license.
Quick fixes for common issues
I paid but no license email arrived.
Check spam/junk for mail from managedagenticservices.com. Card buyers also get a
Stripe receipt — that's proof of purchase. Still nothing after 24 hours? Email us with the address
you paid with and we'll re-send your key.
My key won't activate.
Paste the entire key — it's one long line starting with {" and ending with
"} — into Takereel → Settings → License. If it still
refuses, email us the license ID from your email (it looks like TR-XXXXXXXX-…).
I'm out of device activations.
Licenses cover 3 Macs. Replacing a machine? Use Settings → License → Remove on the
old one to free the seat — or if the old Mac is gone, email us and we'll sort it.
Where are my recordings?
~/Movies/Takereel — ordinary video files on your Mac, yours to keep. They are never
uploaded to us.
I want a refund.
14 days, no hassle — see the Terms. Email us from your purchase address.